<div class="control-group ticket_section"> <label class=" control-label cf_online_orders_level_1_1608619-label " for="helpdesk_ticket_cf_online_orders_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_online_orders_level_1_1608619_79000127339" name="helpdesk_ticket[custom_field][cf_online_orders_level_1_1608619]"><option value="">...</option> <option value="Order Tracking">Order Tracking</option> <option value="Payment Issues">Payment Issues</option> <option value="Cancellation and Refund">Cancellation and Refund</option> <option value="Shipping Options">Shipping Options</option> <option value="Promotion Codes">Promotion Codes</option> <option value="Placing an order">Placing an order</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_online_orders_level_2_1608619_79000127339" name="helpdesk_ticket[custom_field][cf_online_orders_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_online_orders_level_1_1608619_79000127339').nested_select_tag({"data_tree":[["Order Tracking","Order Tracking",[["Estimated Delivery Date","Estimated Delivery Date",[]],["Delayed Order Notification","Delayed Order Notification",[]],["Contacting Carrier","Contacting Carrier",[]]]],["Payment Issues","Payment Issues",[["Payment Declined","Payment Declined",[]],["Payment Method Not Available","Payment Method Not Available",[]],["Refund Processing Times","Refund Processing Times",[]]]],["Cancellation and Refund","Cancellation and Refund",[["How to Cancel an Order","How to Cancel an Order",[]],["Refund Policy Details","Refund Policy Details",[]],["Partial Refunds for Bundled Orders","Partial Refunds for Bundled Orders",[]]]],["Shipping Options","Shipping Options",[["Express Shipping","Express Shipping",[]],["Standard Shipping","Standard Shipping",[]],["International Shipping","International Shipping",[]]]],["Promotion Codes","Promotion Codes",[["Applying a Promotion Code","Applying a Promotion Code",[]],["Promotion Expiry Dates","Promotion Expiry Dates",[]],["Restrictions on Promotions","Restrictions on Promotions",[]]]],["Placing an order","Placing an order",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127339","subcategory_id":"helpdesk_ticket_custom_field_cf_online_orders_level_2_1608619_79000127339"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_order_number_1608619-label " for="helpdesk_ticket_cf_order_number_1608619">Order number (for Profoto.com order related issues)</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number_1608619]" id="helpdesk_ticket_custom_field_cf_order_number_1608619" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_reporting_safety_concerns_and_incidents_1608619-label " for="helpdesk_ticket_cf_reporting_safety_concerns_and_incidents_1608619">Reporting Safety Concerns and Incidents</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_reporting_safety_concerns_and_incidents_1608619_79000127339" name="helpdesk_ticket[custom_field][cf_reporting_safety_concerns_and_incidents_1608619]"><option value="">...</option> <option value="Report a Safety Concern">Report a Safety Concern</option> <option value="Product Safety Reporting">Product Safety Reporting</option> <option value="Safety and Incident Reporting">Safety and Incident Reporting</option></select><div class="level_2"><label class="">Please give us more information: </label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_report_a_safety_concern1_1608619_79000127339" name="helpdesk_ticket[custom_field][cf_report_a_safety_concern1_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_reporting_safety_concerns_and_incidents_1608619_79000127339').nested_select_tag({"data_tree":[["Report a Safety Concern","Report a Safety Concern",[["Potential Hazards in Product Use","Potential Hazards in Product Use",[]],["Issues with Product Labeling or Instructions","Issues with Product Labeling or Instructions",[]],["Concerns About Product Durability or Performance","Concerns About Product Durability or Performance",[]]]],["Product Safety Reporting","Product Safety Reporting",[["Reporting Defective Products","Reporting Defective Products",[]],["Identifying Potential Safety Risks in Products","Identifying Potential Safety Risks in Products",[]],["Notifying About Unintended Product Interactions","Notifying About Unintended Product Interactions",[]]]],["Safety and Incident Reporting","Safety and Incident Reporting",[["Customer Incidents Involving Our Products","Customer Incidents Involving Our Products",[]],["Product Malfunction-Related Safety Issues","Product Malfunction-Related Safety Issues",[]],["Follow-Up on Reported Safety Incidents","Follow-Up on Reported Safety Incidents",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127339","subcategory_id":"helpdesk_ticket_custom_field_cf_report_a_safety_concern1_1608619_79000127339"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_lights_light_shaping_tools_level_1_1608619-label " for="helpdesk_ticket_cf_lights_light_shaping_tools_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_lights_light_shaping_tools_level_1_1608619_79000127340" name="helpdesk_ticket[custom_field][cf_lights_light_shaping_tools_level_1_1608619]"><option value="">...</option> <option value="Flash Lights">Flash Lights</option> <option value="Light Modifiers">Light Modifiers</option> <option value="Light Stands and Accessories">Light Stands and Accessories</option> <option value="Troubleshooting Lights">Troubleshooting Lights</option> <option value="Maintenance and Repair">Maintenance and Repair</option> <option value="Compatibility with Cameras">Compatibility with Cameras</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_lights_light_shaping_tools_level_2_1608619_79000127340" name="helpdesk_ticket[custom_field][cf_lights_light_shaping_tools_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_lights_light_shaping_tools_level_1_1608619_79000127340').nested_select_tag({"data_tree":[["Flash Lights","Flash Lights",[["Battery Life and Charging","Battery Life and Charging",[]],["Flash Power Settings","Flash Power Settings",[]],["Syncing with Camera","Syncing with Camera",[]]]],["Light Modifiers","Light Modifiers",[["Compatibility with Flash Models","Compatibility with Flash Models",[]],["Mounting and Setup","Mounting and Setup",[]],["Recommended Use Cases","Recommended Use Cases",[]]]],["Light Stands and Accessories","Light Stands and Accessories",[["Choosing the Right Stand","Choosing the Right Stand",[]],["Accessories for Stability","Accessories for Stability",[]],["Maintenance Tips","Maintenance Tips",[]]]],["Troubleshooting Lights","Troubleshooting Lights",[["Flash Not Firing","Flash Not Firing",[]],["Power Fluctuations","Power Fluctuations",[]],["Connectivity Issues","Connectivity Issues",[]]]],["Maintenance and Repair","Maintenance and Repair",[["Cleaning Instructions","Cleaning Instructions",[]],["Repair Services and Costs","Repair Services and Costs",[]],["Parts Replacement","Parts Replacement",[]]]],["Compatibility with Cameras","Compatibility with Cameras",[["Syncing Instructions","Syncing Instructions",[]],["Firmware Compatibility","Firmware Compatibility",[]],["Troubleshooting Connection","Troubleshooting Connection",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127340","subcategory_id":"helpdesk_ticket_custom_field_cf_lights_light_shaping_tools_level_2_1608619_79000127340"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_sn_number_1608619-label " for="helpdesk_ticket_cf_sn_number_1608619">Serial number (if available) </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_sn_number_1608619]" id="helpdesk_ticket_custom_field_cf_sn_number_1608619" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_continuous_light_modifiers_level_1_1608619-label " for="helpdesk_ticket_cf_continuous_light_modifiers_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_continuous_light_modifiers_level_1_1608619_79000127341" name="helpdesk_ticket[custom_field][cf_continuous_light_modifiers_level_1_1608619]"><option value="">...</option> <option value="LED Lights">LED Lights</option> <option value="Continuous Light Modifiers">Continuous Light Modifiers</option> <option value="Battery and Power Solutions">Battery and Power Solutions</option> <option value="Setup and Installation Guides">Setup and Installation Guides</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_continuous_light_modifiers_level_2_1608619_79000127341" name="helpdesk_ticket[custom_field][cf_continuous_light_modifiers_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_continuous_light_modifiers_level_1_1608619_79000127341').nested_select_tag({"data_tree":[["LED Lights","LED Lights",[["Brightness Adjustment","Brightness Adjustment",[]],["Color Temperature Control","Color Temperature Control",[]],["Battery Life","Battery Life",[]]]],["Continuous Light Modifiers","Continuous Light Modifiers",[["Diffusion Options","Diffusion Options",[]],["Mounting Instructions","Mounting Instructions",[]],["Recommended Accessories","Recommended Accessories",[]]]],["Battery and Power Solutions","Battery and Power Solutions",[["Compatible Battery Models","Compatible Battery Models",[]],["Charging Options","Charging Options",[]],["Power Saving Tips","Power Saving Tips",[]]]],["Setup and Installation Guides","Setup and Installation Guides",[["Basic Setup Instructions","Basic Setup Instructions",[]],["Advanced Configurations","Advanced Configurations",[]],["Mounting and Placement Tips","Mounting and Placement Tips",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127341","subcategory_id":"helpdesk_ticket_custom_field_cf_continuous_light_modifiers_level_2_1608619_79000127341"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_profoto_studio_solutions_level_1_1608619-label " for="helpdesk_ticket_cf_profoto_studio_solutions_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_profoto_studio_solutions_level_1_1608619_79000127342" name="helpdesk_ticket[custom_field][cf_profoto_studio_solutions_level_1_1608619]"><option value="">...</option> <option value="Studio Flash Systems">Studio Flash Systems</option> <option value="Rental Solutions">Rental Solutions</option> <option value="Studio Setup Consultations">Studio Setup Consultations</option> <option value="Training and Workshops">Training and Workshops</option> <option value="Troubleshooting Studio Equipment">Troubleshooting Studio Equipment</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_profoto_studio_solutions_level_2_1608619_79000127342" name="helpdesk_ticket[custom_field][cf_profoto_studio_solutions_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_profoto_studio_solutions_level_1_1608619_79000127342').nested_select_tag({"data_tree":[["Studio Flash Systems","Studio Flash Systems",[["Choosing a Studio Flash","Choosing a Studio Flash",[]],["Power Settings and Modifiers","Power Settings and Modifiers",[]],["Remote Control Options","Remote Control Options",[]]]],["Rental Solutions","Rental Solutions",[["Renting Profoto Equipment","Renting Profoto Equipment",[]],["Terms and Conditions","Terms and Conditions",[]],["Return Process","Return Process",[]]]],["Studio Setup Consultations","Studio Setup Consultations",[["Scheduling a Consultation","Scheduling a Consultation",[]],["Pricing for Services","Pricing for Services",[]],["Recommended Equipment for Studios","Recommended Equipment for Studios",[]]]],["Training and Workshops","Training and Workshops",[["Available Workshop Topics","Available Workshop Topics",[]],["Registering for Workshops","Registering for Workshops",[]],["Online Training Options","Online Training Options",[]]]],["Troubleshooting Studio Equipment","Troubleshooting Studio Equipment",[["Common Issues and Solutions","Common Issues and Solutions",[]],["Checking for Updates","Checking for Updates",[]],["Requesting Technical Support","Requesting Technical Support",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127342","subcategory_id":"helpdesk_ticket_custom_field_cf_profoto_studio_solutions_level_2_1608619_79000127342"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_asset_number_1608619-label " for="helpdesk_ticket_cf_asset_number_1608619">Asset number</label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_asset_number_1608619]" id="helpdesk_ticket_custom_field_cf_asset_number_1608619" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_company_studio_solutions_1608619-label " for="helpdesk_ticket_cf_company_studio_solutions_1608619">Company </label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_studio_solutions_1608619]" id="helpdesk_ticket_custom_field_cf_company_studio_solutions_1608619" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_automated_systems_1_1608619-label " for="helpdesk_ticket_cf_automated_systems_1_1608619">Profoto StyleShoots Products</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_automated_systems_1_1608619_79000128487" name="helpdesk_ticket[custom_field][cf_automated_systems_1_1608619]"><option value="">...</option> <option value="Apple Products">Apple Products</option> <option value="Camera Issues">Camera Issues</option> <option value="Light Issues">Light Issues</option> <option value="Other Hardware issues">Other Hardware issues</option> <option value="Software">Software</option> <option value="Others">Others</option></select><div class="level_2"><label class="">Automated Systems 2</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_automated_systems_2_1608619_79000128487" name="helpdesk_ticket[custom_field][cf_automated_systems_2_1608619]"><option value="">...</option> </select></div><div class="level_3"><label class="">Automated Systems 3</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_automated_systems_3_1608619_79000128487" name="helpdesk_ticket[custom_field][cf_automated_systems_3_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_automated_systems_1_1608619_79000128487').nested_select_tag({"data_tree":[["Apple Products","Apple Products",[["iPad Issues","iPad Issues",[["Damaged","Damaged"],["Not Charging / No Power","Not Charging / No Power"],["Unable to Connect","Unable to Connect"],["New iPad Setup","New iPad Setup"]]],["Mac Mini Issues","Mac Mini Issues",[["Damaged","Damaged"],["No Power","No Power"],["Memory Full","Memory Full"]]]]],["Camera Issues","Camera Issues",[["Alignment Problems","Alignment Problems",[]],["Connection Issues","Connection Issues",[]],["Error on Camera Screen","Error on Camera Screen",[]],["Focus Issues","Focus Issues",[]],["No Live View","No Live View",[]],["No Power","No Power",[]],["Other Camera Issues","Other Camera Issues",[]]]],["Light Issues","Light Issues",[["Not Working","Not Working",[]],["Loose Cable","Loose Cable",[]],["Other Lighting Issues","Other Lighting Issues",[]]]],["Other Hardware issues","Other Hardware issues",[["Motor Malfunctions","Motor Malfunctions",[]],["Hard Drive Problems","Hard Drive Problems",[]],["Other Hardware Issues","Other Hardware Issues",[]],["Caddy Malfunction","Caddy Malfunction",[]],["Accessories Problems","Accessories Problems",[]]]],["Software","Software",[["Crash","Crash",[]],["Update Needed","Update Needed",[]],["Calibration Problem","Calibration Problem",[]],["Export Issues","Export Issues",[]],["Screen Frozen","Screen Frozen",[]],["App Performance Issues","App Performance Issues",[]],["Restore Images","Restore Images",[]],["Other App Issues","Other App Issues",[]]]],["Others","Others",[["Network Issues","Network Issues",[]],["Sales Inquiry","Sales Inquiry",[]],["Spare Parts / Accessories Orders","Spare Parts / Accessories Orders",[]],["Training and User Guidance","Training and User Guidance",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000128487","subcategory_id":"helpdesk_ticket_custom_field_cf_automated_systems_2_1608619_79000128487","item_id":"helpdesk_ticket_custom_field_cf_automated_systems_3_1608619_79000128487"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_software_apps_product_firmware_level_1_1608619-label " for="helpdesk_ticket_cf_software_apps_product_firmware_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_software_apps_product_firmware_level_1_1608619_79000127343" name="helpdesk_ticket[custom_field][cf_software_apps_product_firmware_level_1_1608619]"><option value="">...</option> <option value="App Installation and Setup">App Installation and Setup</option> <option value="Firmware Updates">Firmware Updates</option> <option value="Compatibility with Devices">Compatibility with Devices</option> <option value="Troubleshooting App Issues">Troubleshooting App Issues</option> <option value="Account and Login Issues">Account and Login Issues</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_software_apps_product_firmware_level_2_1608619_79000127343" name="helpdesk_ticket[custom_field][cf_software_apps_product_firmware_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_software_apps_product_firmware_level_1_1608619_79000127343').nested_select_tag({"data_tree":[["App Installation and Setup","App Installation and Setup",[["Downloading the App","Downloading the App",[]],["Basic Setup","Basic Setup",[]],["Customizing App Settings","Customizing App Settings",[]]]],["Firmware Updates","Firmware Updates",[["Checking for Updates","Checking for Updates",[]],["Installation Instructions","Installation Instructions",[]],["Reverting to Previous Firmware","Reverting to Previous Firmware",[]]]],["Compatibility with Devices","Compatibility with Devices",[["Compatible Operating Systems","Compatible Operating Systems",[]],["Pairing with Devices","Pairing with Devices",[]],["Troubleshooting Connection Issues","Troubleshooting Connection Issues",[]]]],["Troubleshooting App Issues","Troubleshooting App Issues",[["App Crashing or Freezing","App Crashing or Freezing",[]],["Login Issues","Login Issues",[]],["Syncing Problems","Syncing Problems",[]]]],["Account and Login Issues","Account and Login Issues",[["Password Reset","Password Reset",[]],["Account Recovery","Account Recovery",[]],["Updating Account Information","Updating Account Information",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127343","subcategory_id":"helpdesk_ticket_custom_field_cf_software_apps_product_firmware_level_2_1608619_79000127343"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_my_profoto_registration_level_1_1608619-label " for="helpdesk_ticket_cf_my_profoto_registration_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_my_profoto_registration_level_1_1608619_79000127344" name="helpdesk_ticket[custom_field][cf_my_profoto_registration_level_1_1608619]"><option value="">...</option> <option value="Product Registration">Product Registration</option> <option value="Warranty Details">Warranty Details</option> <option value="Account Management">Account Management</option> <option value="Loyalty Programs">Loyalty Programs</option> <option value="Profile Updates">Profile Updates</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_my_profoto_registration_level_2_1608619_79000127344" name="helpdesk_ticket[custom_field][cf_my_profoto_registration_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_my_profoto_registration_level_1_1608619_79000127344').nested_select_tag({"data_tree":[["Product Registration","Product Registration",[["Registering New Products","Registering New Products",[]],["Registration Benefits","Registration Benefits",[]],["Troubleshooting Registration","Troubleshooting Registration",[]]]],["Warranty Details","Warranty Details",[["Warranty Coverage","Warranty Coverage",[]],["How to File a Claim","How to File a Claim",[]],["Extended Warranty Options","Extended Warranty Options",[]]]],["Account Management","Account Management",[["Updating Profile Information","Updating Profile Information",[]],["Managing Registered Products","Managing Registered Products",[]],["Deleting Account","Deleting Account",[]]]],["Loyalty Programs","Loyalty Programs",[["Membership Levels","Membership Levels",[]],["Earning and Redeeming Points","Earning and Redeeming Points",[]],["Benefits of Loyalty Program","Benefits of Loyalty Program",[]]]],["Profile Updates","Profile Updates",[["Changing Personal Information","Changing Personal Information",[]],["Updating Contact Preferences","Updating Contact Preferences",[]],["Adding Additional Contacts","Adding Additional Contacts",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127344","subcategory_id":"helpdesk_ticket_custom_field_cf_my_profoto_registration_level_2_1608619_79000127344"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_reporting_safety_concerns_and_incidents_1608619-label " for="helpdesk_ticket_cf_reporting_safety_concerns_and_incidents_1608619">Reporting Safety Concerns and Incidents</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_reporting_safety_concerns_and_incidents_1608619_79000128366" name="helpdesk_ticket[custom_field][cf_reporting_safety_concerns_and_incidents_1608619]"><option value="">...</option> <option value="Report a Safety Concern">Report a Safety Concern</option> <option value="Product Safety Reporting">Product Safety Reporting</option> <option value="Safety and Incident Reporting">Safety and Incident Reporting</option></select><div class="level_2"><label class="">Please give us more information: </label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_report_a_safety_concern1_1608619_79000128366" name="helpdesk_ticket[custom_field][cf_report_a_safety_concern1_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_reporting_safety_concerns_and_incidents_1608619_79000128366').nested_select_tag({"data_tree":[["Report a Safety Concern","Report a Safety Concern",[["Potential Hazards in Product Use","Potential Hazards in Product Use",[]],["Issues with Product Labeling or Instructions","Issues with Product Labeling or Instructions",[]],["Concerns About Product Durability or Performance","Concerns About Product Durability or Performance",[]]]],["Product Safety Reporting","Product Safety Reporting",[["Reporting Defective Products","Reporting Defective Products",[]],["Identifying Potential Safety Risks in Products","Identifying Potential Safety Risks in Products",[]],["Notifying About Unintended Product Interactions","Notifying About Unintended Product Interactions",[]]]],["Safety and Incident Reporting","Safety and Incident Reporting",[["Customer Incidents Involving Our Products","Customer Incidents Involving Our Products",[]],["Product Malfunction-Related Safety Issues","Product Malfunction-Related Safety Issues",[]],["Follow-Up on Reported Safety Incidents","Follow-Up on Reported Safety Incidents",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000128366","subcategory_id":"helpdesk_ticket_custom_field_cf_report_a_safety_concern1_1608619_79000128366"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_other_level_1_1608619-label " for="helpdesk_ticket_cf_other_level_1_1608619">Customer support topics</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_other_level_1_1608619_79000127468" name="helpdesk_ticket[custom_field][cf_other_level_1_1608619]"><option value="">...</option> <option value="General Inquiries">General Inquiries</option> <option value="Partnership Requests">Partnership Requests</option> <option value="Media Inquiries">Media Inquiries</option> <option value="Customer Feedback">Customer Feedback</option> <option value="Technical Support Not Covered Elsewhere">Technical Support Not Covered Elsewhere</option> <option value="Share the light">Share the light</option></select><div class="level_2"><label class="">Choose a detailed topic</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_other_level_2_1608619_79000127468" name="helpdesk_ticket[custom_field][cf_other_level_2_1608619]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_other_level_1_1608619_79000127468').nested_select_tag({"data_tree":[["General Inquiries","General Inquiries",[["Contacting Support","Contacting Support",[]],["FAQs and Help Center","FAQs and Help Center",[]],["Providing Feedback","Providing Feedback",[]]]],["Partnership Requests","Partnership Requests",[["Collaboration Opportunities","Collaboration Opportunities",[]],["Partnership Criteria","Partnership Criteria",[]],["Submitting a Proposal","Submitting a Proposal",[]]]],["Media Inquiries","Media Inquiries",[["Press Releases","Press Releases",[]],["Product Information for Media","Product Information for Media",[]],["Scheduling Interviews","Scheduling Interviews",[]]]],["Customer Feedback","Customer Feedback",[["Submitting Product Feedback","Submitting Product Feedback",[]],["Survey Participation","Survey Participation",[]],["Sharing User Stories","Sharing User Stories",[]]]],["Technical Support Not Covered Elsewhere","Technical Support Not Covered Elsewhere",[["Specialized Product Assistance","Specialized Product Assistance",[]],["Custom Equipment Requests","Custom Equipment Requests",[]],["Unique Setup Needs","Unique Setup Needs",[]]]],["Share the light","Share the light",[["Report image","Report image",[]],["Account issues","Account issues",[]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"79000127468","subcategory_id":"helpdesk_ticket_custom_field_cf_other_level_2_1608619_79000127468"}); //]]> </script> </div> </div>