Product firmware updates (2)
Access the latest firmware update for your product here.
Profoto Devices (18)
Common questions and answers regarding our products
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What is the difference between ECO mode vs. BOOST mode?
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How does FREEZE mode differ from the other modes (ECO, BOOST)?
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Does HSS impact the different modes (ECO, BOOST, FREEZE)?
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With which flashes do I get full TTL and HSS compatibility with the Air Remote TTL?
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My Air Remote TTL does not work on my camera. Are there any camera settings I should check/set?
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Can I use re-chargeable batteries with my Air Remote TTL, Air Remote or Air Sync?
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Can I use the A10 or A1X to remote control and trigger my other Profoto lights?
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Why is there a price difference between A1X and A10?
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What's the wireless range when using the A10, A1X or A1 off-camera?
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Which Light Shaping Tools can I use with the B1X?
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How is the B1X different from the B2?
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Can I travel with the B1 or B1X?
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Can I charge the B2 while I’m shooting?
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How is the B2 different from the B1?
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Which Light Shaping Tools are compatible with the B2?
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Does the B10/ B10 Plus have Bluetooth and is the B10/ B10 Plus compatible with the Profoto app?
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Can I use the battery chargers for my B1X/B1/B2 batteries for the B10 Plus battery?
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The B10 have no sync connector. Is that also the case for the B10 Plus?
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Which light shaping tools are compatible with the Profoto C1 Plus and C1?
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I am experiencing an issue/bug which has not been answered in your FAQ. Can you help me?
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Do the Profoto C1 Plus and C1 have auto power off in case I forget to turn it off?
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My D2 is acting weird after updating to firmware version B1, what should I do?
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Why is the D2 the world's fastest monolight with TTL?
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How much power do I need?
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Are the magnets of the Profoto Clic light shaping tools stronger than magnets on light shaping tools launched earlier for the Profoto A1X/A1?
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Which Profoto flashes are compatible with Profoto Clic light shaping tools?
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What is the difference between using Profoto C1 Plus with and without Clic Dome?
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As a photographer used to working with multiple lights and the Air Remote TTL, what additional benefits can the Profoto Connect offer me?
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Is the X-sync setting saved for my Profoto Connect?
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How do I adjust the flash exposure if it is too bright or too dark?
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With which smartphones and operating systems can I use Profoto Control Android app?
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With which Profoto products can I use Profoto Control Android app?
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Which products can I remotely control from Profoto Control Android app when creating images with a DSLR or mirrorless camera?
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I lost connection to the Profoto App after updating firmware
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Where can I find firmware updates for my product on your website?
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How can I download/update/install new firmware? for A10/B1X/B10 etc
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What is the AirTTL system?
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What's Profoto's recommendation for the use of auto-ISO with TTL?
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What specific settings do I need on my Sony camera for it to work properly with Profoto AirTTL flashes?
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What is the difference between OCF and OCF II?
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My OCF magnum reflector has got scratches. Does this effect the performance?
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How do OCF Light Shaping Tools differ from the standard Light Shaping Tools?
User Guides & Documents (5)
User Guides, Certificates and other documents for your Profoto product
Automated solutions (8)
Manuals & Software releases for automated solutions
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Quick start - Profoto StyleShoots Live
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Sessions - Profoto StyleShoots Live
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Composer - Profoto StyleShoots Live
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Quick start - Profoto StyleShoots Vertical & Horizontal
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Sessions - Profoto StyleShoots Vertical & Horizontal
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Composer - Profoto StyleShoots Vertical & Horizontal
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Intro - Post Production uploaders
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Registration - Post Production uploaders
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Using the uploader - Post Production uploaders
Profoto Apps (5)
Common questions and answers regarding our app Profoto Camera.
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Which Profoto devices can be used to create images with Profoto Camera?
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Can Profoto Connect be used to create images with Profoto Camera?
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How many Profoto lights can be connected and flash simultaneously to create images with Profoto Camera?
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I changed settings in Remote Control, but the changes will not turn up in the Camera. Why?
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Which products can I remotely control from Profoto Camera when creating images with a DSLR or mirrorless camera?
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How many Profoto devices can I remotely control from Profoto Camera?
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Which Profoto products can I update from Profoto Camera?
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How do I check if I need to update my device?
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How do I check which firmware version my device is running on?
ProStudio Workflow (7)
Get more creative and produce better visual content with ProStudio Workflow
Profoto Academy (3)
Common questions and answers regarding our Profoto Academy
Extended Warranty & Maintance (2)
Here you find information about Extended Warranty & Maintance
General (3)
General questions about our products
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I can’t change or reset my password.
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Why is my camera not compatible with Profoto remotes/flashes? Why is not all cameras compatible? Will it be and when?
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What should I consider before starting to use my Profoto lights?
Declaration of Conformity (4)
Here you can read and download the Declaration of Conformity for our products.
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Profoto A1 - Declaration of Conformity
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Profoto A1X - Declaration of Conformity
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Profoto A10 - Declaration of Conformity
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Profoto Air Remote - Declaration of Conformity
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Profoto Remote TTL - Declaration of Conformity
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Profoto Air Sync - Declaration of Conformity