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What do I do if my flash is broken?

Modified on Fri, 31 Jan at 2:32 PM

1. Check the Warranty

If your flash is still under warranty, you may be eligible for a free repair.
Check the warranty status by contacting us or the retailer where you purchased it.

2. Troubleshoot (if possible)

Try using a different power source or battery (if it's a battery-powered model).
Reset the settings if your flash has that option.
Make sure all contacts are clean and properly connected.

3. Contact Our Authorized Service Center

We ask you not attempting to repair the flash yourself, as this could void the warranty and pose safety risks.
You can find an authorized service partner here: https://www.profoto.com/find-your-store/
If the flash needs professional repair, send it to one of our authorized service centers.
Contact our support team to get instructions on how to send your unit in and receive a cost estimate.