If you're experiencing difficulties registering your product in the Control App, please follow these steps:
- Log out from the App
Try to log out from the app and then log in again. If the registration still fails
go to next step. - Uninstall the App
Uninstall the app from your phone. - Download the Latest Version
Visit the official website or app store and download the latest version of the app.
iPhone
https://apps.apple.com/app/profoto-control/id1387823564
Android
https://play.google.com/store/apps/details?id=com.profoto.freke&pli=1 - Try Again
After installing the updated app, try to register your product again. This should resolve the issue.
If you continue to experience problems, please don't hesitate to create a support ticket here: https://support.profoto.com/support/tickets/new
Our team will be happy to assist you further. Thank you for your patience!
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