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I can't register my product in the Control App?

Modified on Fri, 9 May at 10:52 AM

If you're experiencing difficulties registering your product in the Control App, please follow these steps:

  1. Log out from the App
    Try to log out from the app and then log in again. If the registration still fails
    go to next step.

  2. Uninstall the App 
    Uninstall the app from your phone.

  3. Download the Latest Version
    Visit the official website or app store and download the latest version of the app.

    iPhone
    https://apps.apple.com/app/profoto-control/id1387823564

    Android
    https://play.google.com/store/apps/details?id=com.profoto.freke&pli=1

  4.  Try Again
    After installing the updated app, try to register your product again. This should resolve the issue.

If you continue to experience problems, please don't hesitate to create a support ticket here: https://support.profoto.com/support/tickets/new

 Our team will be happy to assist you further. Thank you for your patience!



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