How can I contact Profoto support if I need assistance?

There are several ways to get in touch with Profoto Support, depending on your needs and location:

1. Via this Support Portal
   The recommended way to contact us is through this Support Portal. Click on Submit a ticket and fill out the form with as much information as possible. This helps us route your request to the right team and provide faster, more accurate support.
   
   

2. Via chat
   You can chat with us directly on the Profoto website or contact us via Facebook Messenger. Both options connect you directly to our product specialist team and are ideal for quick sales questions or general guidance.
   
   

3. Phone support (USA only)
   If you are based in the United States, a phone number is available at the top of the Support page, allowing you to speak directly with our support team.
   
   

4. Product service and repairs
   If your request concerns servicing or repairing a Profoto product, please contact your nearest authorized Profoto service station. You can find a list of service partners via the link provided on the Support page.
   
   

To ensure the most efficient handling of your request, we recommend not using email for support inquiries. Instead, always contact us through the Support Portal or the available chat options.