The firmware update got interrupted and now my Profoto Connect won't start, what should I do?

Modified on Thu, 22 Oct 2020 at 08:19 PM

In case the firmware update was interrupted or for other reasons failed, the Profoto Connect can become unresponsive and need to be updated again.

To recover your Profoto Connect, plug in the USB-C cable and connect to a power source, turn the dial to Manual and bring your phone close to your Profoto Connect while running the Profoto App. Follow the instructions in the Profoto App to update the unit, after 3-5 minutes your Profoto Connect will have rebooted and is good to go again.

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