If the firmware update fails, the Connect Pro will enter Recovery Mode. You should be able to reconnect the device
in the app and run the recovery process.
Follow the steps below depending on the status of your Connect Pro:
If the “Update Failed” message is still open in the app
Simply click on the "Close" button.
If the Connect Pro is still on and displays “Update in progress”
Reconnect the Connect Pro to the app.
If the Connect Pro screen is black
Press and hold the On/Off button, then reconnect the Connect Pro to the app.
Start the recovery process
Once the Connect Pro is connected, a Recovery progress bar will appear at the top of the app. The recovery process
should start automatically. If it does not, simply tap the recovery indicator to start the process.
Restart the firmware update
Once the recovery is complete, the Update window will reappear in the app. You can then restart the firmware update process.
If you continue to experience problems, please don't hesitate to create a support ticket here:
https://support.profoto.com/support/tickets/new
Our team will be happy to assist you further. Thank you for your patience!
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