How do I return a product? (US & Canada)

Modified on Fri, 1 Dec, 2023 at 1:57 PM

As a consumer, you have the right to cancel your purchase within 14 days of receiving your order. To get full refund on the items you ordered they need to be in NEW, UNOPENED condition.

If the item is open/used/damaged a 20% surcharge will be deducted automatically from the refund issued. Please note, in the case the original purchase included promotional items, these items must also be returned for credit or we reserve the right to charge the actual cost of the promotional goods, less any portion paid by the customer as part of the original transaction. This difference will also be deducted from the credit issued. A restocking fee of $15 will be added to all returns.

If you want to return your items you need to contact us at returns.us@profoto.com
with the below information. Please be sure to send all of the information below for your return process to start. A return authorization is needed before shipping the products. Only packages with valid RMA numbers on the outside of the package will be accepted. Others will be returned at the shippers expense.

Name
Address
City
State
Zip
Phone
Email
Order Number
Order Date
Product numbers with description
Reason for return

Shipper is responsible for return freight.