I’m having a problem viewing a video?

Modified on Thu, 11 Feb, 2021 at 10:48 AM

To find the solution, please check the following:

  • Confirm your internet connection
  • Refresh your browser
  • Close and reopen your browser
  • Clear your browser’s cookies and cache
  • Check that flash is enabled for your browser
  • Check if you have a firewall that’s blocking the content

If the above steps don’t resolve your issue, please email us via academy@profoto.com. Provide the following info:

  • Type of device(s) you’re using
  • Browser and version
  • Course video that you’re experiencing issues with
  • Screenshot of the error, if possible

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