To find the solution, please check the following:
- Confirm your internet connection
- Refresh your browser
- Close and reopen your browser
- Clear your browser’s cookies and cache
- Check that flash is enabled for your browser
- Check if you have a firewall that’s blocking the content
If the above steps don’t resolve your issue, please email us via academy@profoto.com. Provide the following info:
- Type of device(s) you’re using
- Browser and version
- Course video that you’re experiencing issues with
- Screenshot of the error, if possible
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